Privacy Policy - Jais Lending Solution

Effective Date: [Dec 2024]

At Jais Lending Solutions, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website (jaislendingsolutions.com.au) or use our services. By accessing our website, you agree to the terms of this Privacy Policy.Privacy Policy

Commitment to Privacy

At Jais Lending Solutions Pty Ltd, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal data, and ensures compliance with relevant privacy laws.

We recognize the importance of maintaining your privacy and aim to be transparent about how we handle the personal information you provide. Any information we collect will only be used for the purposes stated in this policy. We take great care to safeguard your personal data and ensure it is treated with the highest level of confidentiality and respect.

For residents of the European Economic Area (EEA), the collection, use, and processing of your personal information is governed by the EU General Data Protection Regulation (GDPR) 2016/679. As a data controller under the GDPR, we are responsible for making decisions about how and why your personal data is processed.

This policy also outlines how we handle credit-related information, including details collected in connection with credit applications and finance facilities.

Compliance with Australian Privacy Laws

Jais Lending Solutions Pty Ltd is dedicated to complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other relevant privacy legislation. A copy of the Australian Privacy Principles is available on the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.

About Jais Lending Solutions Pty Ltd

Jais Lending Solutions Pty Ltd is a mortgage and finance broking business assisting clients in obtaining loan products. As your appointed agent, we work on your behalf to obtain credit information from credit reporting bodies and share it with prospective lenders to assist with your finance application.

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this Privacy Policy and any other arrangements that may apply between us.

Personal Information We Collect

We collect and hold a variety of personal information, including but not limited to:

General Information: Name, address, email, phone numbers, date of birth.
Financial Information: Loan account numbers, loan balances, and financial details.
Contact Details: Social media handles and additional information necessary to provide our services.
Transactional Information: Data related to any transactions, complaints, or inquiries.

In some cases, we are required by law to collect certain information. For example, we must collect personal details to verify your identity in accordance with Australian Anti-Money Laundering laws.

Information Collected Through Website Activity

When you use our website, we monitor your activities to ensure we can verify your identity and deliver our services. If you start an online application but don’t submit it, we may contact you using the provided details to assist you in completing the process. Any incomplete application information will be temporarily retained and securely destroyed if not completed.

We may also collect non-identifiable data, such as IP addresses or geographical data, to enhance the security of our online services and improve user experience. This data is used in an aggregated, de-identified form to analyze and enhance our website and services.

How We Collect Your Information

We typically collect personal information directly from you through various means, such as forms, calls, website interactions, or emails. It is important to keep your contact details up-to-date to ensure accurate communication.

We may also collect information from third parties when necessary, in accordance with the Privacy Act 1988. For example, this could include collecting data from your financial advisors or credit reporting agencies.

What Happens If You Choose Not to Provide Personal Information?

If you choose not to provide your personal information, it may limit our ability to assist you in obtaining the credit or loan services you require. We may not be able to verify your identity, protect against fraud, or offer you other relevant products or services.

We collect credit-related information through direct interactions with you, and from various sources including co-applicants, guarantors, employers, real estate agents, and third-party organizations that assist in processing your credit application.

How We Collect and Hold Your Credit Information

At Jais Lending Solutions Pty Ltd, we collect your credit information during the process of addressing the inquiries you make regarding the credit assistance you seek from us. In addition to the information we gather directly from you, the following are key sources from which we collect credit information:

Your co-loan applicants or co-borrowers.
Your guarantors or proposed guarantors.
Your employer, accountant, real estate agent, or other referees.
Your agents and other representatives, such as the person who referred your business to us, your solicitors, conveyancers, and settlement agents.
Organisations that assist in processing credit applications.
Organisations that verify the security you are offering, such as valuers.
Bodies that issue identification documents, helping us to verify your identity.
Our service providers who help process credit applications.

What Do We Do When We Receive Information We Didn’t Ask For?

Occasionally, we may receive unsolicited personal information (information we did not request). If we receive such information, we will assess whether it is necessary for our functions or activities. If the information is deemed necessary, we will handle it in the same manner as any information we have directly collected from you. If the information is not relevant, we will ensure it is either destroyed or de-identified as required.

When Will We Notify You That We Have Received Your Information?

When we collect personal information directly from you, we will take reasonable steps to inform you of how and why we collected your information, who we may disclose it to, and how you can access or correct it, or lodge a complaint.

In cases where we collect information from third parties, you may not be aware of this. If we collect identifiable personal information from such sources, we will make reasonable efforts to notify you of this collection.

How Do We Safeguard Your Personal Information?

We store personal information in both paper and electronic formats. The security of your information is crucial to us, and we implement reasonable measures to protect it from misuse, interference, loss, and unauthorized access, modification, or disclosure. Some of the measures we take include:

Document storage security protocols.
Security features to control access to our systems.
Limiting access to personal information only to those authorized to receive it.

We may store your personal information with third-party data storage providers. In such cases, we ensure these providers have appropriate security measures in place to protect the data and that they only use the information for the purposes specified in our contractual agreements.

What Happens When We No Longer Need Your Information?

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. In some cases, we may be required to keep your information for a specific period due to legal obligations. When we no longer require your personal information, we will take appropriate steps to securely destroy or de-identify it.

Sensitive Information

Sensitive information refers to details such as racial or ethnic origin, political associations, religious beliefs, philosophical views, membership of a trade union, sexual preferences, criminal records, or health information. We do not generally ask for sensitive information, but if you provide it, we will ensure it is stored and handled securely.

How We Use Your Personal Information

The main purposes for collecting, holding, and using your personal information are to enable us to provide you with the products and services you request. This allows us to:

Provide you with credit assistance.
Provide information about loan products or related services.
Assess your eligibility for loans, leases, or related services.
Help you prepare applications for loans or leases.
Administer the services we provide, including responding to inquiries or resolving complaints.
Manage payments related to your loan or lease.

Can We Use Your Information for Marketing Our Products and Services?

We may use or disclose your personal information to inform you about other products or services that we or third parties offer, which may be of interest to you. We will always give you the option to opt out of receiving marketing offers.

With your consent, we may share your personal information with third parties to connect you with other businesses or customers. You can opt out of this at any time. We will not sell your personal information to any external organizations.

Yes, You Can Opt-Out

If you no longer wish to receive direct marketing communications from us, please let us know. We will process your request promptly.

Other Ways We Use Your Information

In addition to the primary reasons outlined above, we may also use your personal information for the following purposes:

Identifying you.
Offering you products or services that may be of interest to you (unless you have opted out).
Running our business effectively and performing necessary administrative tasks.
Preventing, detecting, or investigating fraud, crime, or suspected misconduct.
Complying with legal, regulatory, or other obligations.
Any other purpose to which you have consented.

Grounds for Processing Your Information Under the GDPR

Under the GDPR, we are required to have valid legal grounds for processing your personal information. The legal grounds we rely on may include:

Compliance with a legal obligation.
Your consent.
Our legitimate interests, which include fraud prevention, security, due diligence, business operations, and direct marketing.

Who Do We Share Your Personal Information With?

To ensure we meet your needs and achieve the purposes outlined in this Privacy Policy, we may need to share your personal information with third parties. These may include:

Your representatives, such as legal or financial advisors.
Third parties assisting in processing your credit application (e.g., mortgage aggregators, valuers, lenders).
Organisations involved in fraud detection or prevention.
Government bodies and regulators, including the Australian Taxation Office (ATO) or the Australian Securities and Investments Commission (ASIC).
Guarantors or prospective guarantors for your loan or lease.
Service providers, contractors, and advisers that assist us in delivering services to you.
Any other third party to whom you consent to us sharing your information.

Support Services We Receive

Jais Lending Solutions Pty Ltd receives services to support the broking services we provide to you. These include mortgage aggregation and asset finance aggregation services from our aggregator, Finsure Finance and Insurance Pty Ltd, which holds an Australian Credit Licence under which we are authorized.

Occasionally, Finsure collects personal information about customers to manage inquiries, complaints, commission payments, or file reviews. To learn how they manage your personal information, you can visit their website at:
https://www.finsure.com.au/

Sharing Outside of Australia

Cookies:
We may collect personal information about you through the use of cookies. When you access our website, a “cookie,” which is a small file containing a unique ID number, may be sent to your computer. This allows us to recognize your computer on subsequent visits and ensures that you are greeted without needing to re-register. It also helps us track the products or services you view, enabling us to provide relevant updates and offers. We also use cookies to measure website traffic patterns, identify popular areas of the site, and track transaction trends, which helps us enhance our online products and services. Our cookies do not collect personal information. If you prefer not to receive cookies, you can configure your browser settings to block them. Additionally, we may log IP addresses (electronic addresses of computers connected to the internet) to analyze trends, administer the website, track user movements, and gather demographic data.

Accessing Your Personal Information

You have the right to access the personal information we hold about you, unless there are specific legal reasons preventing this. To request access, please contact us in writing. In some cases, we may be able to handle your request by phone. We will provide access to your information in a reasonable and practical format. There may be a small fee for processing your request, but we will confirm this with you beforehand.

However, in certain situations, we are not required to provide access, such as when:

Access would threaten your or public safety.
It would impact others unreasonably.
The request is frivolous.
The information is part of legal proceedings.
It would hinder negotiations.
It would be unlawful.
It would prevent action against serious misconduct.
It could harm the activities of law enforcement bodies.
It would compromise the confidentiality of commercial information.

If we are unable to fulfill your request, we will provide a written explanation. You are entitled to make a complaint about this decision. See the ‘Contact Us’ section for more information.

Data Breach Notification

In the unlikely event of a data breach that could cause serious harm, we will assess whether your data has been accessed or lost and whether this could result in harm. We will complete this assessment as quickly as possible, within 30 days. If we determine that a breach has occurred and that it may cause you significant harm, we will notify you and report the breach to the Office of the Information Commissioner.

Correcting Your Personal Information

If you believe that the personal information we hold about you is inaccurate, outdated, incomplete, irrelevant, or misleading, please contact us, and we will take steps to correct it.

If you believe incorrect information has been provided to others, you may ask us to notify them of the correction. We will assist where possible, and if we cannot, we will inform you in writing.

Correcting Credit Information

If you ask us to correct credit information, we will assist you in the process, which may involve contacting other organizations. The most efficient way to request a correction is to contact the organization that made the error.

If we correct your information, we will inform you within five business days and notify relevant third parties. If we are unable to correct the information, we will explain why in writing.

Time Frame for Correction

If we agree to correct your information, we will do so within 30 days or a longer agreed period. If we cannot make the correction within this time frame, we will:

Notify you of the delay and the expected resolution date.
Request your agreement to extend the time frame.
Inform you of your right to lodge a complaint with our external dispute resolution scheme or the Office of the Australian Information Commissioner.

Making a Complaint

If you have concerns about how we handle your personal information, we welcome your feedback. You can contact Jais Lending Solutions Pty Ltd at:

Mobile: 0405 133 242
Email: carlos.rojas@jaislendingsolutions.com.au
PO Box 00000

Most complaints are resolved promptly, and you should hear from us within five business days.

Need More Help?
If you feel your issue has not been resolved satisfactorily, you can contact the Office of the Australian Information Commissioner:

Online: www.oaic.gov.au/privacy
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Fax: +61 2 9284 9666
Mail: GPO Box 5218, Sydney NSW 2001 or GPO Box 2999, Canberra ACT 2601

If you are located in the EEA, you can contact the relevant data protection authority (for example, in your place of residence or where you believe your rights have been breached). For example, the Office of the UK Information Commissioner:

Online: www.ico.gov.uk
Phone: 0303 123 1113
Live chat: https://ico.org.uk/global

Managing Complaints About Credit Information

For complaints about access and correction requests, you may go directly to our external dispute resolution scheme or the Office of the Australian Information Commissioner. You are not required to let us attempt to resolve the issue first.

For complaints about other matters related to credit information, we will inform you of how we plan to address it within seven days.

Requesting More Time for Resolution

If we cannot resolve your complaint within 30 days, we will notify you of the delay, provide an updated time frame, and request an extension of time. You also have the option to lodge a complaint with our external dispute resolution scheme or the Office of the Australian Information Commissioner.

Our Decision on Complaints

We will inform you of our decision within 30 days (or a longer agreed period). If you have concerns, you may complain to our external dispute resolution scheme or the Office of the Australian Information Commissioner.

Your Rights Under the GDPR

If you reside in the EEA, you also have the right to:

Object to the processing of your personal information or request that we delete, restrict, or stop using it.
Withdraw your consent for the processing of your information, provided we have another legitimate ground to process it.
Request that we send an electronic copy of your personal information, including to another organization.

You can contact us to exercise these rights. If we refuse any request, we will provide an explanation in writing and inform you of your right to lodge a complaint

Contact Us

At Jais Lending Solutions Pty Ltd, we prioritize your privacy. If you have any questions, comments, or concerns regarding our privacy policies or procedures, we welcome your feedback and encourage you to reach out.

You can contact us using the details provided below:

Jais Lending Solutions Pty Ltd
Phone: 0405 133 242
Email: carlos.rojas@jaislendingsolutions.com.au

Anonymous Interactions and Pseudonyms

If you have general inquiries, you may choose to interact with us anonymously or use a pseudonym. However, please note that there may be circumstances where we are unable to accommodate this, as we are often subject to regulations that require us to verify the identity of those we engage with. Specifically, we may not be able to assist you anonymously or under a pseudonym if:

It is impractical to do so.
We are required or authorized by law, or under a court or tribunal order, to verify your identity.

Government-Related Identifiers

In some cases, we may need to collect government-related identifiers, such as your tax file number. We will not use or disclose this information unless permitted or required by law.

Changes to This Privacy Policy

Our Privacy Policy may be updated periodically. An updated version will always be available on our website. If you would like a copy of the Privacy Policy, please let us know how you would prefer to receive it, and we will provide it to you.

Please note: We will never ask you for your security details via this communication. If you are ever unsure, please contact us directly for clarification.